Custom Orders & Deposits

Custom orders are opened the 15th of each month on the website lonesagedesignco.com.  The number of available custom order slots will vary depending upon the current work load. Spots are first come first served and cannot be reserved.  If you have questions, please contact us before you place your order. 

Please add notes to your order at checkout with what you have in mind for your custom piece.  Feel free to email photo ideas to lonesagedesign@gmail.com after you've placed your order.  Please include your order number in your email.  

Remember to add any stones to checkout as well so the stone(s) you want will be reserved for your order.  You can shop currently available stones here. If you do not add the stones you'd like to your order, we are not responsible for orders whose stones are not available.  We will make every attempt to purchase additional similar stones, however, additional fees may apply. 

Custom order deposits are NON REFUNDABLE. Your deposit is put towards the balance of your order. 

I will contact you via email and/or phone within 1 week of a paid custom order deposit to discuss your design and provide you with a final price quote.  You are responsible for replying to my design confirmation email that lines out the details of your order.  I WILL NOT start your order until I receive your confirmation via email and your order is paid in full.  

The balance after deposit is due before I start your order. I will not start an order until it is paid in full. You have 45 days to pay your remaining balance before you forfeit your deposit.

TURNAROUND TIMES for custom orders vary. I average 6-8 weeks but it may be shorter or longer. It will never exceed 6 months.

Each item is made individually, from scratch by hand in my small shop. That means turnaround time varies.  If you need an item by a certain date, contact me before you place your deposit to make sure I can accommodate your timeline.  Rush orders are available but will incur a rush order fee of $50 for orders under $100 and a rush fee of $100 for orders over $100. 

Every item made is unique as no two stones are the same and all items are made starting from sheet metal.

I WILL NOT copy another maker's work and you will forfeit your deposit if you request a copy of someone else's work.  However, if you provide photos for reference of designs you like I'm happy to create a unique design for you.  

All items are shipped USPS priority mail with a tracking number. We are not responsible for any lost packages after they leave our shop. Additional insurance can be purchased upon request.

Please check your mailing address prior to checkout. You are responsible for providing the correct address.

Custom items are nonrefundable, however if there is a problem with your order please reach out to me.  I do want to make sure you're happy with your order.